The following Associated and Reedy warranty and repair policy serves products under the Team Associated, Factory Team, and Reedy brands.
Turnaround time
The normal turn-around time is
7 to 14 business days after we receive the unit.
Pricing
Depending on the repair
required, charges range from $15 to $140.
Shipping
Return shipping is at no
charge, UPS ground, for items under warranty.
Return shipping is $7.50 minimum for items not under warranty.
Any other shipping requirements will be the responsibility of the customer. For example, if you want your product returned by one- or two-day service, you will be billed for the extra charge.
Limited Warranty
ASSOCIATED ELECTRICS,
INC. AND REEDY WARRANTS PRODUCTS TO BE FREE OF ANY DEFECTS IN MATERIAL OR
RESULTING FROM WORKMANSHIP FOR A PERIOD OF NINETY DAYS FROM DATE OF
PURCHASE.
Reedy Charger Limited
Warranty
ASSOCIATED ELECTRICS,
INC. AND REEDY WARRANTS THIS CHARGER TO BE FREE OF ANY DEFECTS IN MATERIAL
OR RESULTING FROM WORKMANSHIP FOR A PERIOD OF NINETY DAYS FROM DATE OF
PURCHASE.
REEDY CHARGER LIMITED WARRANTY DOES NOT COVER:
DAMAGE DONE BY INCORRECT CONNECTING OF INPUT OR OUTPUT POWER CORDS.
DAMAGE CAUSED BY EXCEEDING RECOMMENDED INPUT VOLTAGE.
DAMAGE CAUSED BY EXCESSIVE OR ABUSIVE USE.
DAMAGE CAUSED BY CHARGING MORE THAN RECOMMENDED NUMBER OF CELLS.
DAMAGE CAUSED BY ANY MODIFICATIONS TO INPUT OR OUTPUT POWER CABLES.
DAMAGE CAUSED BY ANY LIQUID OR FOREIGN MATERIAL ENTERING INTERIOR OF CHARGER.
If you require service
All warranty work must be
accompanied by a copy of the dated, itemized sales receipt--do not send the
original, but keep it for your records.
A Cashier’s Check, Money Order, or credit card must be used to pay for shipping charges for items not under warranty. Associated is not responsible for shipping charges for items shipped to Associated.
Be sure to include:
1) A complete return address to a non-P.O. Box address.
2) A phone number when you can be reached during business hours (to talk about any technical or billing information). Also include an email if possible.
3) A detailed explanation of the problem.
If unit is found to be free of any factory manufacturing defects, owner will be charged a fee of $20.00 to cover handling, shipping, and testing.
Associated strongly recommends using a shipper's tracking services for items sent to Associated. Associated is not responsible for any packages shipped to Associated that are lost in transit.
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Prices subject to change without notice. Not responsible for typographic errors.